WHERE VACATIONS START!
I've had similar experience at LaReina. But we knew there would be downsides to living in a Latin country. This is just never going to be the same as what we were used to in America--not in our lifetimes. Myself, I'll deal with the little inconveniences and aggravations. For me, it's a good trade-off.
It isn't just Lareina. I've never had cash returned here. It's a trade off for something else. Normal to Panama.
That is standard practice in Panama. A few times I have received cash for a return (hardware items), but that is rare. You are lucky if they will give you credit to buy something else. La Reina is a nice store. Please don't boycott them. They are no different than any of the other stores. Panama has a long way to go to get to the level of customer service we were used to in the States. It might never happen.
FYI to all that have responded-----------Arrocha and Conway have both accepted returns;with the receipts of course.
I do Interior Design and sometimes an item just not work in a space,and needs to be returned and both stores have been accommodating.
Thanks. That is good information.
PriceSmart and Rodelag have both been good about returns. I bought a flat screen TV for use as a large computer monitor and discovered that the resolution as a monitor was lower than the TV resolution. They refunded it with no problem. Rodelag gave us a new freezer with no problem when one we bought had a problem with the thermostat.
The folks at Ferriteria Ivan refund things all the time, usually with no questions or paperwork.
Exactly my point--La Reyna needs to get with the times.
Get ACODECO involved it may resolve the issue.