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Apple Certified Training: iPhone, Mac OS X CPU Training, MobileMe Tier 1 Chat Support Training, iTunes Tier 1 E-mail/iCloud Support Training, and Tier 2 Account Security. I have over 20 years of customer service and technical support for Fortune 100-500 U.S. companies, 15 years of experience in an I.T. call center professional environment. My mindset is focused on excellence, passion and on the highest level of customer service; deliver solutions on time and have fun while doing it. I possess a progressive and continuous improvement attitude; work, live and play.
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