For the residents and visitors of Boquete Panama
Has anyone been to the new Baru restaurant?
How is the food, service, etcetera?
Any feedback would be helpful.
Replies are closed for this discussion.
Great post Mrs Abby!
Stuart, my best advice (same as Mrs Abby) KILL THEM WITH KINDNESS, GOOD SERVICE AND GREAT FOOD. News travels fast....especially bad news. The first month in a new business (especially a restaurant) is critical. It could take a great first year to make up for a bad first month; in terms of reputation and customers coming back.
Your #1 job is customer satisfaction.
BTW, I stopped in yesterday afternoon to introduce myself and look at your menu. I was told you were in David. I'm sure it was important for you to be in David. But hopefully one of the owners is always at the restaurant overseeing service and doing quality control on every dish.
If someone is unhappy with their meal, I would give them a FREE PASS for the next time they come into the restaurant; that's if it is too late to correct the problem. Let people know, "If anything is wrong, please ask for Stuart right away and we will correct the problem". Unfortunately for every person who complains, ten do not - - they just go away unhappy - - and many times they never return.
QUALITY CONTROL is critical. I've never been in the restaurant business but I have plenty of experience eating in restaurants (as we all do) and common sense tells you that each meal has to be a winner. I'm sure that you will be tweaking many things in the next few weeks and months: the waiters, the service, the menu, the prices, etcetera. We all want you to succeed. Good luck.
Sorry I missed you Jeff, next time I hope! Usually one of the owners is always here, but it seems to have fallen on me to be the "public face". Thats a good thing and a bad thing. It's great that I seem to be doing OK at it, but it's bad if when I'm not here things fall off. I don't live in Boquete and won't be here permanently. I have to have systems in place to ensure that standards stay the same. Thats the aim and I'll be here until that happens.
But lets remember that we're in Panama. Thats not said as an excuse and I know that everyone knows where we are. We want our service to be better than the norm for Panama and I think it usually is, no matter what some people say here. But we're dealing with staff that haven't come from the same background. They need to be trained and shown. Some of them came from the best and most expensive restaurants in Boquete and they don't meet the standards that I expect. What does that say about the other places? It's an on going process to ensure that they are bought up to the level that I expect. But they have improved a lot since the first day and I'm sure that they will keep on improving.
What can more can I say? We're here and trying to do our best. I myself have never even worked in a bar or restaurant before, but I know what should be done and we are trying. We're all hoping to succeed as well!!!
Abby, I never said that I saw THAT particular salad. I saw one at a later stage and made the changes. We are doing our best on service and quality and I think the majority of people are more than happy on both fronts. One thing I learnt a long time ago is that you can't please everyone, you can try and aim for that but it's not going to happen. I think for the first two weeks of being open we have done well, but there is always room for improvement and we are trying with that. Thanks for your suggestions on service but please don't think that I haven't been doing that. My wallet is vey much lighter because I'm buying drinks or replacing something when there is a problem. And I did say my wallet, it's not coming from the business but from my own pocket(it's not the same because I have partners).
Hopefully you can come in at some stage and try the salad.
Amazing observations. It is insightful that you can predict the financial status of a person by where they sit and eat. I have no such wisdom or power of observation. I happen to sit at Central Park for coffee many mornings and I have no known financial issues. I can testify that others who do the same have Phds, JD's, MD's and some even have wealth.
Intelligent people learn not to judge people by their dress, their locations or even what they drink. The stray dogs you speak of have as much right as you to frequent a restaurant and perhaps despite your candid and ignorant observations they help support the venue.
Peter, thanks for the comments and we really appreciate them. It is a tough one because I understand what you're saying and as the business owner we want to make money while providing a good service and accommodating to everyone. But the people you're talking about have been longtime supporters of Baru and have become my personal friends through them coming to the bar.
And the do support us, and they do it nearly every day, all through the year. Where as some people may come once or twice a week, or less, these guys are there a lot. That helps us a lot and I think at the minimum on slow days(with the rain thats a lot of them) it shows other potential guests that we're popular. They may only drink a coke or two(and I do give them grief over that) on some days, but then on others they'll have lunch, and more cokes. Then for dinner they'll bring their girlfriends and family along. With them it's not about getting a good sale all in one hit but they do it over the whole week or year.
We'd like to think that we can accomodate everyone. I obviously don't like it that there aren't tables available when people want them. We'll certainly have to look into fitting more tables outside. I'd also like to think that we get a good cross section of the people of Boquete, both the gringos and the locals. I think we've done that pretty well so far and we're keeping most people pretty happy.
Again, I do appreciate the comments, and I love your descriptions! I just hope that we can work around this and continue to receive your business.
Hi to all the stray dogs, you know who you are..............
Bow Wow says one stray dog to his pack.
Too bad the "doctor" has enough time on his hands to complain so much, or as W Shakespear put it, "I thinkth that she complains too much."